highbaji's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how highbaji collects, uses, and keeps your data secure.
Introduction and Overview
highbaji ("we", "our", or "platform") is an online gaming service provider operating for players in Bangladesh. This Privacy Policy ("Policy") explains how highbaji collects, stores, processes, and protects your personal information.
By using the highbaji website, creating an account, or using our services, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, we kindly ask that you do not use our platform.
This policy has been recently updated. highbaji reserves the right to amend this policy at any time. We will notify you of any significant changes.
What Information We Collect
highbaji collects your information in various ways. The categories of information collected are described in detail below:
2.1 Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Residential address
- Account username and password
2.2 Financial Information
- bKash, Nagad, Rocket, Upay mobile banking account numbers
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Betting and game play history
2.3 Technical Information
- IP address and device type
- Browser type and version
- Cookies and session data
- Website usage logs and page visit history
- Login time and location information
2.4 Communication Information
- Records of conversations with the customer support team
- Live chat history
- Email communication records
- Complaint and feedback information
Purpose of Using Your Information
highbaji uses the information collected for the following legitimate purposes:
3.1 Service Delivery and Operations
We use your information to create and manage your account, process transactions, and ensure your gaming experience. Transactions through bKash, Nagad, Rocket, and Upay are verified to facilitate deposits and withdrawals.
3.2 Identity and Age Verification
highbaji provides services only to individuals aged 21 and above. We verify identification information to ensure this requirement is met. Identity verification is also essential to prevent fraud and deception.
3.3 Security and Fraud Prevention
highbaji continuously monitors security to keep your account and financial information safe. Data is analyzed to detect suspicious activity and to prevent money laundering.
3.4 Customer Support
We use your information to resolve your issues and provide effective customer support. This information is needed to receive support in Bengali through our 24/7 live chat service.
3.5 Service Improvement
We analyze user experience to improve our platform and gaming services. Usage data is analyzed to make improvements related to game loading speed, interface design, and payment methods.
3.6 Fulfilling Legal Obligations
highbaji may be required to retain and disclose certain information to comply with applicable laws and regulations. This information may be used to respond to lawful requests from legal authorities.
Data Storage and Security
highbaji follows industry-standard security measures to keep your personal information safe. The key features of our security system are described below:
4.1 Encryption Technology
All data exchanged between you and our servers is secured using SSL (Secure Socket Layer) encryption technology. This keeps your personal and financial information protected from third-party access.
4.2 Access Control
Only authorized staff have access to your information. Each staff member can access information only to the extent required by their responsibilities. All access is logged and reviewed regularly.
4.3 Data Retention Period
Data is retained for a specified period as required by law, both while the account is active and after it is closed. Records of financial transactions are kept for a specified number of years in accordance with applicable regulations. Once the requirement ends, data is securely deleted.
highbaji conducts regular audits and reviews of its security systems to ensure your information is always protected. We do acknowledge, however, that transmitting data over the internet is not entirely risk-free.
Sharing Information with Third Parties
highbaji does not sell or rent your personal information. However, information may be shared with third parties on a limited basis in the following circumstances:
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process deposits and withdrawals. These partners follow their own privacy policies and security standards.
5.2 Technology Service Providers
Information may be shared on a limited basis with trusted technology partners to ensure game software, server operations, and security. In such cases, they may only use the information for the specified purpose.
5.3 Legal and Regulatory Authorities
We may be required to share information with authorities to comply with court orders, lawful requests from investigative agencies, or applicable laws. In such cases, we provide only the information legally required.
5.4 Fraud Prevention Agencies
Information related to suspicious activity may be shared with agencies dedicated to preventing money laundering and financial fraud. This is necessary to ensure a fair gaming environment.
Cookies and Tracking Technologies
highbaji uses cookies to improve website functionality and personalize the user experience.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are necessary to maintain login sessions, perform security verification, and ensure continuity of game services. Blocking these cookies will disrupt the core functionality of the website.
6.2 Analytics Cookies
These cookies are used to analyze which sections of the website are used most, loading times, and user behavior. The data collected helps improve the quality of our services.
6.3 Cookie Controls
You can block or delete cookies by changing your browser settings. However, disabling essential cookies may cause some highbaji services to not function correctly.
Your Rights
highbaji believes you should have full control over your own information. Your rights in this regard are described below:
7.1 Right to Access Information
You may request a copy of the information collected and stored about you from highbaji at any time. We will respond to this request within a reasonable time.
7.2 Right to Correct Information
If there is any incorrect or incomplete information in your data, you may request a correction. This can be done by contacting our customer support team or through your account settings.
7.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations and the requirements of security and fraud prevention.
7.4 Right to Object to Processing
In some cases, you may object to the processing of your information. However, this objection may not be effective for processing that is required for service delivery and legal obligations.
7.5 Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format. This right applies where it is technically feasible and legally permitted.
To exercise any of the above rights, contact us by email at: [email protected] — we will respond within 30 business days.
Age Restrictions and Protection of Minors
highbaji strictly does not provide services to anyone under the age of 21. We take the following measures to enforce this policy:
- Date of birth is verified at the time of registration.
- In suspicious cases, a national ID card or birth registration certificate may be requested.
- If an account belonging to a minor is identified, it is immediately closed and the associated funds are returned through the appropriate process.
- We do not intentionally collect any information from individuals under the age of 21.
If you believe a minor is using our platform, please contact us immediately.
Responsible Gaming and Use of Information
highbaji is committed to promoting responsible gaming. To this end, we may use information about your gaming behavior to identify potentially problematic gaming patterns.
If you use self-exclusion limits, deposit limits, or account break features on your account, those preferences are saved in our system and respected. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to the Privacy Policy
highbaji may update this Privacy Policy at any time due to changes in services, legal requirements, or business operations. The following process will be followed for changes:
- A notification will be sent to the registered email address for significant changes.
- The date of the change will be clearly noted on the website.
- Continued use of the service after a change will be considered as acceptance of the new policy.
- For important changes, direct consent may be requested.
The current version of this policy will always be available on our website. We recommend reviewing this page regularly.
Privacy Contact
Live Chat
Use our 24/7 live chat support for any privacy-related questions. Our Bengali-speaking team will assist you directly.
Email Contact
To request access, correction, or deletion of your information, write to us at:
[email protected]
This Privacy Policy is effective from 2026. highbaji is committed to protecting your information with SSL encryption and fair play guaranteed.